Illinois-based Pharmacy

Before John discovered C2 Keep, he and his staff relied on a cumbersome manual process involving a paper logbook to track their controlled substances. The limitations of this outdated method became glaringly evident during a state inspection where inspectors failed to account for unopened inventory, resulting in assumed discrepancies that led to false accusations of theft/diversion, and subsequently $75K in legal fees. After 120 pharmacist and technician hours correcting the paper log book, reconciling invoices, and dispensing history, John was able to prove there were no discrepancies, theft, or diversion. Still, this left John with a pressing need for an alternative solution to avoid a similar situation.

John’s introduction to C2 Keep came via a cold email that struck a chord with his specific needs. The program’s affordability was a significant factor that encouraged him to take the plunge and sign up almost immediately. C2 Keep offered a compelling alternative to spending endless hours or even days reconciling discrepancies when inventory issues arose. John says, “I was not a fan of spending hours or days trying to reconcile an inventory item when its count was off. And with C2 Keep, it takes a few minutes.”

One of the most significant advantages of C2 Keep was its ability to streamline daily operations at John’s Pharmacy. John and his team now save approximately 20 minutes when receiving orders, thanks to the seamless integration between C2 Keep and McKesson, their wholesaler. It has improved their workflows allowing for more efficient accounts of all inventory (opened or unopened), preventing any future inspection concerns. Furthermore, the dispensing process for schedule II prescriptions has been optimized to a mere 5 minutes, courtesy of C2 Keep’s precise tracking capabilities, while minimizing errors. John shares, “I like the fact that I can scan the stock bottles which reduces the risk of errors.”

The impact of C2 Keep on John’s Pharmacy extends far beyond operational efficiencies. For him, achieving peace of mind has been a great bonus. He shares, “C2 Keep is an insurance policy to protect your license.” After undergoing the nightmarish inspection, John feels significantly more at ease managing his inventory with the support of C2 Keep and is most prepared for a future inspection.

According to John’s testimonial, the transition from the manual paper logbook to C2 Keep was remarkably smooth. Transferring the existing inventory into the system proved to be an uncomplicated process. John also emphasizes the satisfaction he and his staff derive from the array of options available within C2 Keep to manage their inventory effectively, including tracking expired meds, damaged meds, and much more.

Perhaps one of the most valuable aspects of C2 Keep is the real-time inventory insight it provides through a digital solution compared to an analog solution. John wished he had adopted C2 Keep sooner, saying, “I wish I had signed up sooner, as it could have saved me over 120 pharmacists’ hours of investigation during my inspection, not counting the legal fees.” This dramatic reduction in labor-intensive investigative work demonstrates the profound impact C2 Keep has on the Pharmacy’s bottom line.