White Hall Pharmacy

While many factors contributed to the stress of controlled substance management, one stood out above the rest: the big, bulky paper logbooks at the heart of their workflow. Managing these records manually was far more complicated than simply writing down prescriptions. “We were doing everything manually, making it really time-consuming and prone to small errors. Even with a careful, diligent team, it felt like we were always double-checking ourselves,” Ryan explains.

The challenges didn’t stop there. Missed entries, misinterpreted handwriting, and the constant risk of damage or loss made the process even more stressful. Each month, Ryan and his staff were spending countless hours logging prescriptions, preparing audits, and reconciling discrepancies caused by human error. “In a small, independent pharmacy like us, every minute and every dollar matters, so inefficiencies really hit us hard,” Ryan shares. Without the help of pharmacy automation, the pressure kept piling up until Ryan knew it was time for a change.

Ryan set out to find a solution that made recordkeeping simple, accurate, secure, and less stressful during inspections. More importantly, he wanted this solution to center around pharmacy automation for better peace of mind. “Really more than anything, I just wanted that peace of mind for myself and my staff that we were doing everything correctly,” he explains.

This pursuit of excellence led him to discover C2 Keep, a modern solution built to replace outdated processes with streamlined digital workflows.

From his first meeting with C2 Keep founder and CEO Roland Achenjang, PharmD, Ryan sensed he had found the answer. Although he initially had a few hesitations, those concerns quickly disappeared once he experienced the demo. “Honestly, those concerns disappeared really quickly once we started, and it was much smoother than I expected,” Ryan recalls.

What stood out most was Roland’s background as a pharmacist who had faced the same challenges. That shared experience made the process feel less like a transaction and more like a partnership. “It honestly felt more like finding a partner rather than buying software, so I really felt confident that we were heading in the right direction,” Ryan explains.

Onboarding proved to be smooth and efficient. The team quickly got up to speed while integrations were set up with their pharmacy management system, Liberty Software, and primary wholesaler, Cardinal Health. Once connected through C2 Keep, Ryan began to see the true power of pharmacy automation, benefits paper logbooks could never deliver.

Leveraging C2 Keep’s pharmacy automation features has completely transformed the way Ryan and his staff manage controlled substances. With seamless integration into their pharmacy management system and wholesaler, data now flows directly into C2 Keep without manual entry. This enhances pharmacy operation by enabling the creation of DEA-compliant reports and audits, as the platform automatically organizes data to meet any compliance requirement. For Ryan and his team, who run audits monthly, the difference has been dramatic. “Monthly audits used to take hours to complete, and now they take only a fraction of the time,” Ryan shares.

The benefits of pharmacy automation also extend to everyday dispensing. With C2 Keep’s built-in calculator and barcode scanning, filling a prescription is faster and more reliable than ever. What once took Ryan up to five minutes per medication, writing into a logbook and completing a back-count, now takes only seconds. “It honestly takes seconds for us to do, so very large improvements there,” Ryan remarks.

Another major benefit for Ryan and his staff has been gaining complete transparency over their controlled substance inventory. With C2 Keep, Ryan can view inventory at any time, while the system automatically alerts him to discrepancies that need reconciliation. “All of that really just helps catch any of the mistakes before they begin to snowball, so that really stood out the most to us,” Ryan remarks.

Beyond inventory oversight, C2 Keep also tracks a wide range of activities across the pharmacy, an advantage made possible through pharmacy automation. “Recently we’ve been able to add a lot of different kinds of departments and locations into C2 Keep, so it makes dealing with expired meds or anything that needs to go back to our wholesaler much easier,” Ryan explains. These features have streamlined audits and inspections, giving Ryan confidence that he can quickly filter controlled substance data to focus on exactly what auditors or inspectors need to see.

Most importantly for Ryan and his staff, C2 Keep has restored their confidence in controlled substance compliance. What was once a constant source of stress and uncertainty has now become an area of pride. With the help of pharmacy automation, White Hall Pharmacy has reimagined its compliance workflows and turned a burdensome process into one that feels seamless and secure.

Ryan is so confident in the results that he often shares his experience with other pharmacists, encouraging them to see how C2 Keep could improve their own operations. Audits and inspections, once dreaded, are now viewed as opportunities to showcase how White Hall Pharmacy exceeds regulatory requirements. “When inspectors come in, I’ll show them C2 Keep, and I tell them, hey, wherever you’re going next, if they don’t have C2 Keep, they should,” Ryan remarks.

It is remarkable how one operational shift from outdated paper logbooks to modern pharmacy automation has created such a profound impact on compliance, efficiency, and peace of mind.