Republic Drug Store

For Ben and his team, managing DEA compliance was their biggest pain point. Under a corrective action plan, they were required to submit detailed quarterly reports to the DEA, documenting all controlled substance related activity. This process was both exhausting and stressful. Every quarter, Ben and one of his technicians would spend five hours on a Sunday manually counting each controlled substance inventory. On a separate workday, a technician would dedicate an entire day to inputting and formatting the data for submission. This labor-intensive process not only drained valuable time but also carried significant risks. With the pharmacy already under heightened DEA scrutiny, even small, unintentional errors could lead to serious consequences.

At the heart of the problem was their outdated CII logbook. Ben and his team relied on a manual system which consisted of recording everything in a spreadsheet before transferring the information by hand into a logbook. This disorganized process was difficult to navigate and highly prone to errors. Managing multiple NDCs for the same drug was another challenge that increased the likelihood of mistakes. Reflecting on the inefficiency of their old methods, Ben put it simply: “It wasn’t a practical solution for us to keep doing it the way we were doing it.”

Ben first discovered C2 Keep at the 2024 McKesson IdeaShare conference. From the moment he saw it, he was hooked. He immediately recognized that the product’s powerful features and time-saving capabilities would far outweigh the costs. Reflecting on his first impression, Ben shared, “We were impressed with the ease and clarity of use, there were no questions and it looked great from the start.”

Once Ben decided to move forward, the onboarding process was smooth and hassle-free. C2 Keep seamlessly integrated with their pharmacy management system and wholesaler, eliminating the need for a manual CII logbook. The platform’s intuitive design made it easy for Ben and his team to adopt. As Ben put it, “Everyone picked it up immediately and we started using it right away.” In no time, they transitioned to a faster, more reliable system that simplified controlled substance inventory management.

The most significant impact C2 Keep has had on Ben’s operations is the remarkable time it has saved. Controlled substance inventory tasks that once required hours now take only seconds, thanks to C2 Keep’s automated features. Ben estimates, “On a quarterly basis, just for DEA compliance, it has saved us at least 20 hours combined pharmacist and tech hours.” With everything accessible at the push of a button, C2 Keep has transformed DEA compliance from a time-consuming chore into a seamless, efficient process. Ben and his team now no longer have to spend hours sifting through hundreds of records scattered across the pharmacy.

For Ben and his team, these time savings have been invaluable. As Ben puts it, “Every minute that you can save on a single prescription adds up very quickly.” Freed from the burden of manual data entry and cumbersome CII logbooks, they can now dedicate more time to what matters most: caring for patients and growing their business.

Before adopting C2 Keep, Ben and his team didn’t fully realize just how much human errors were impacting their controlled substance inventory operations. Simple mistakes, such as forgetting to sign out a prescription, failing to return a prescription to stock, or recording the wrong NDC, occurred frequently. Correcting these errors often meant retracing the paper trail, a process that was rarely straightforward. Reflecting on the challenge, Ben shared, “When you come across those errors and you have to go and research and figure out where it occurred and what the issue was, it can be time-consuming and frustrating.”

With C2 Keep’s automation capabilities, human errors are no longer a major concern. Even if a mistake does occur, all related activity is automatically tracked within the platform. This allows Ben and his team to quickly pinpoint the source of the error and resolve it before it escalates into a larger issue.

Ben was quick to recognize the exceptional customer service he has received from C2 Keep. While issues with the platform have been rare, whenever Ben and his team needed assistance, C2 Keep’s CEO, Roland Achenjang, was there to offer immediate support. “Anytime we had any questions or issues, he responded within minutes to help us resolve it,” Ben explains.

In addition to personal support, C2 Keep provides a comprehensive tutorials guide, featuring detailed videos that explain each function of the platform and how to use it effectively. Overall, Ben sums up his experience with C2 Keep’s customer service: “I cannot speak highly enough about the customer service and the support.”

Like many other C2 Keep customers, Ben found that the platform exceeded his already high expectations. After being introduced to C2 Keep at the 2024 McKesson IdeaShare conference, he was optimistic. Fortunately, the platform continues to impress him in ways he never anticipated. The ease of use, comprehensive features, and time-saving capabilities have made a lasting impact. Reflecting on his experience, Ben enthusiastically shares, “With its use and functionality, it exceeded our expectations. It’s easy to use, it’s comprehensive, and it’s a great program.” He’s so impressed that he wouldn’t hesitate to recommend it to his colleagues.