Monroe Community Pharmacy

Like many independent pharmacies, Monroe Community Pharmacy relied on a manual logbook to track controlled substances. This system left too much room for error. With Doug overseeing multiple locations, it was difficult to ensure manual records matched what was documented in their PioneerRx system. “I was out of the loop a little bit as far as the perpetual inventory in the book matching up with what was in Pioneer, which led to some issues with diversion from a technician,” Doug recalls.

What first appeared to be a minor workflow gap quickly escalated into a major compliance issue during a DEA audit. The aftermath was costly, stressful, and time-consuming. It required extensive documentation and follow-up under increased scrutiny. For Doug, the incident was a wake-up call. It was time for a better system.

Doug knew that regaining control and peace of mind required a smarter, more integrated solution. He needed something that offered real-time transparency, even when he was managing the pharmacy from a distance. “I needed to do something different so I can check in remotely, make sure the inventory for the controlled substances is matching up, and just simplify the whole process,” Doug shares.

Then, on his morning commute, Doug discovered C2 Keep through the Becoming a Pharmacy BadAss podcast by Dr. Lisa Faast. The platform promised everything he was looking for: a streamlined and transparent solution built for independent pharmacies, with strong diversion prevention in mind. Doug contacted C2 Keep’s founder, Roland Achenjang, and scheduled a demo. What he saw confirmed what he already suspected. This was not just a convenience; it was a necessity.

After exploring the platform with Roland, Doug felt confident in his decision, even though C2 Keep was relatively new at the time. “I really enjoyed the conversations with him, so I didn’t have any concerns about moving forward,” Doug says. C2 Keep’s intuitive interface, useful features, and seamless integrations exceeded expectations. But what stood out most was the customer support. For Doug, as an independent pharmacy owner focused on long-term sustainability, working with a responsive and personable team made all the difference.

From onboarding to continuous improvements, C2 Keep’s team was there at every step. They even incorporated Doug’s feedback to enhance the platform for others. It did not take long for the platform to prove itself as more than just a tool. It became a core part of Monroe Community Pharmacy’s culture of accountability and diversion prevention.

C2 Keep’s impact on controlled substances management was immediate. Doug’s pharmacists and staff embraced the platform quickly. They were impressed by how easy it was to use and how much smoother it made their day-to-day operations. Doug joked, “They want to go on the road and try to help sell it for C2 Keep!”

For Holly Shepard, the pharmacy technician brought in after the diversion incident, onboarding was simple and stress-free. “I wanted to make sure it was user friendly and quick to learn. I didn’t have any problems learning it and it was pretty self explanatory”, she explains. Even after onboarding, the support remained strong. “Roland was always there to answer questions right away,” Holly adds. As someone stepping into a sensitive role, she appreciated having a platform that gave her the tools and confidence to succeed.

One of the most visible benefits of C2 Keep was the time it saved. While features like barcode scanning, centralized document storage, and automated reporting all helped, the greatest efficiency came from eliminating manual logbooks. “The major time savings are definitely there because they (staff) do not have to remember to write it in a manual book”, Doug explains.

This shift improved workflow and removed one of the most error-prone tasks in the process, helping to prevent issues before they could arise. For an independent pharmacy balancing compliance with limited resources, those regained hours are incredibly valuable. Beyond time savings, the new system also improved accuracy, strengthened accountability, and enhanced diversion prevention. With transparency at its core, C2 Keep helps protect pharmacies from both internal risks and external audits.

Doug, Holly, and the entire team at Monroe Community Pharmacy agree that the most valuable benefit of C2 Keep is the peace of mind it provides. In an independent pharmacy where every detail matters, having confidence in the compliance system is not just helpful. It is essential.

Doug especially values C2 Keep’s built-in safeguards that prevent any transaction from being changed or deleted without proper verification. “As far as knowing that things can’t be changed by a technician on their own because of the safeguards in place, I don’t have to worry about where that 100 count bottle is or whatever. It’s always going to be in there, and no one can change it without another person’s code”, Doug explains.

For Holly, peace of mind comes from having everything clearly organized. “I can see what manufacturers they’ve used, and how the splitting of the NDCs has been very quick and easy,” she shares. Since C2 Keep integrates with their pharmacy management system (PioneerRx) and their wholesaler (McKesson), Holly can track restocks, confirm inventory accuracy, and maintain a clear perpetual log for each patient. This makes it much easier to meet Controlled Substances Monitoring Program (CSMP) reporting requirements.