Brooklyn Pharmacy

Before integrating C2 Keep into its operations, Brooklyn Pharmacy was grappling with the arduous burden of manual data entry. The sheer volume of data and the complexities of dealing with controlled substances meant small mistakes could lead to unintended consequences like spending hours researching and reconciling discrepancies. Mr. Hubbell recalls, “Our biggest issue was handling the manual day-to-day data entry, written in a logbook that caused us a lot of grief and a lot of time and energy.”

Enter C2 Keep, an application that promised to streamline Brooklyn Pharmacy’s workflow and improve overall compliance. Immediately after onboarding and setting up the integrations with Liberty Software and Cardinal Health, C2 Keep’s impact was noticeable. “Using C2 Keep has been very pleasant. It has been very accurate, and we’ve enjoyed it immensely,” Mr. Hubbell attests. By alleviating the data entry burden, users save up to 25 hours a month filling controlled substances prescriptions.

A most remarkable insight for Brooklyn Pharmacy staff was how C2 Keep surpassed their expectations. Mr. Hubbell reveals, “It’s actually taken a tremendous amount of workload, energy, and time off of us, compared to doing the other method. C2 Keep has really outperformed what I thought it would do.” The transformation wasn’t incremental; it was in an instant and redefined the staff’s workflow and inventory management processes. “Our workflow has become, definitely, more efficient,” affirms Mr. Hubbell.

One feature that left Pat Hubbell amazed was C2 Keep’s finesse in handling prescriptions filled with two or more National Drug Codes (NDCs). “My favorite feature is when you are using two NDCs to fill one prescription and WOW, does that make it so easy to handle within C2 Keep! Not to mention the accuracy, and it keeps count of those two NDCs so efficiently,” says Mr. Hubbell. This one feature demonstrates how C2 Keep tackles complex scenarios with ease and precision.

In the realm of pharmacy, compliance and credibility when handling controlled substances are paramount. C2 Keep proved powerful in this regard, helping Brooklyn Pharmacy staff effortlessly maintain complete and accurate records of controlled substances thereby enhancing their credibility and trustworthiness. “I think C2 Keep is an application that has changed how we work with controlled substances… It gives us a lot of credibility with what we’re doing,” explains Mr. Hubbell. The application’s meticulous documentation provides pharmacy owners and staff with an armor of confidence, helping avoid hefty fines when dealing with entities like the Drug Enforcement Administration (DEA).

Embracing new technology can be daunting, but C2 Keep’s onboarding process can take less than 30 minutes depending on the pharmacy’s setup. Pat Hubbell emphasizes C2 Keep’s onboarding simplicity, further adding, “Questions or concerns I had, were readily and quickly resolved via phone call or email. The staff is very supportive. Their customer service has been fantastic.” This continued support ensured that the transition was smooth and hassle-free, disruption was kept to a minimum, and continued use has been a breeze.